New Battery for the MacBook

My only complaint about my otherwise awesome Macbook Pro has been an incredibly short amount of battery life. So, I was quite excited when Dion (Almaer) pointed out a battery replacement program that I am eligible for.

Ordering the replacement couldn't be simpler... unless you don't have your head on straight like yours truly...

* jim closes everything and powers down
* takes out battery and writes down battery serial#
* powers up and goes to online form
* powers down
* takes out and writes down laptop serial# (yes, this wasn't completely necessary)
* fills out form
* form says "battery serial# has already been submitted for replacement"
* searches for number to call
* calls and gets "it'll be 15 min message"
* wishes stupid old phone that had speaker phone capability would still work so the phone didn't have to be pressed to ear
* 20 min passes
* guy asks for battery serial#
* jim reads it and says "wait, this '2' may actually be a 'z' - oh crap"
* powers down
* checks out battery serial# - it's a "Z"
* jim tells tech support he's an idiot and hangs up
* fills out form with "Z"
* says "city/county/zip" doesn't match even though it lists "sun prairie 53590" (which was entered) as what I'm probably going for
* re-enters
* re-enters
* re-enters
* notices that it says "county" not "countRy"
* kicks self
* completes form